Change or Fix?

The library received trial access to an electronic database recently. As soon as we got access, I went in to do a few searches as I expected faculty members might and found almost immediately something that I would consider a bug, so I sent an e-mail to the database provider with my description of the problem:

Sort order changed upon marking records. I went to the main welcome/search page.
I did a keyword search for "criticism" and limiting my results to Literature in
the Humanities box and using the Work Publication Date option to limit the
results to materials published 2000-2007. I used the drop-down on the search
page to sort my results by Pub Year. The results that were initially displayed
were in Publication Year order. However, while I was viewing the results list, I
selected a check box to mark an item as saved. The page re-loaded and my results
were now sorted by Title. I clicked at the top of the page to re-sort the list
by Publication Year. The title I had selected was still marked. I chose another
title to mark and again the page re-loaded and re-sorted my results by Title.

I was pleased to get a prompt response from the provider, but was amused at their choice of words, "The [suggested] change would be a relatively minor tweak..." This "change" could be made during their next update within a couple of weeks. The wording was kept when they e-mailed the follow-up to let me know that the "update is live, including the sort order change."

I don't know about you, but when I ask for a list to be sorted and then it arbitrarily unsorts itself, I consider that a problem that needs fixed, not just a function that needs tweaked.

Ah well, whatever they want to call it....it gave me a smile and it now works right! (At least for me it works right, not sure what all the other users think of the change.)