Celebrating the Little Things

Today I almost shouted for joy when I checked my mail and found my cell phone bill!

Now please don't get me wrong. I'm not easily excited about receiving bills or particularly thrilled that I have a cell phone to pay for. I'm excited that it was actually delivered to the right location!

It started more than two years ago (Spring 2005), when I first got my cell phone. I told the guy who was setting up my account that I wanted my bill to go to my post office box, not my street address. At that point in the set-up he said ok, but he still needed my street address. When we got done, I asked about getting my bill sent to my po box. Oops, he'd forgotten to do that. No problem, I could change the address online.

Well, I never got around to changing it online, so in the winter of 2006 when I'm moving, I put a forwarding address on my street address to send everything to my post office box. A couple months after the wedding, I realize that my cell phone bill is getting forwarded and that I should get that changed. No problem! I remember what the guy said--I go online and change my address.

A couple of months later, I realize that my cell phone bill is STILL being forwarded to my post office box. I call the customer service number. A guy tells me, "yes, sometimes changing it on the website doesn't work. I'll change it for you." No problem.

The next bill is still forwarded, but I figure maybe it had to do with the timing of the call and when the bills were printed.

Beginning of July. My forwarding address has now run out. JM and I take the time to go in and get his phone moved over to my plan. Of course, in the process, they ask about addresses. We give them our updated street address. I think I even asked again that the bill be sent to the post office box.

A month or so later, JM asks me about the cell phone bill and I realize that I haven't received it yet. I check the online bill for what we owe. And I double-check that the address on the website is still our post office box.

A few weeks later, one of the guys currently living at my former address drops by with my cell phone bill. [All three of the guys that live at my former address are PHC grads and now employed by PHC or HSLDA.] I once again call the customer service number. This time its a gal that answers. I explain that I tried to change my address online AND I've called to change my address and it is STILL not being changed. She replies, "yes sometimes changing it on the website doesn't work. I can see here where it's still going to your old street address. I'll change it for you." Not exactly the acknowledgement of not doing it right previously that I was hoping for, but cross my fingers and see what happnes.

And today, I got a cell phone bill!!